With the vigorous development of e-commerce, the number of people who shop online is also constantly increasing.As is well known, Amazon PingTaiwan has always adhered to the principle of customer first, continuously emphasizing the importance of the buyer's consumption experience, and even sacrificing the seller's interests to improve the buyer's consumption experience. Many sellers have reported that AmazonThe behavior of 'favoritism' is often overlooked.
As a result, a large number of bad buyers have emerged on the Amazon platform, using Amazon's platform policies to encroach on the legitimate interests of sellers. Today, just let meLet's take a look at the relationship between Amazon sellers and buyersLove hate hate hate.
1Seller's curse has been banned
It is understood that,Recently, an Amazon seller reported that their account was suspended due to abusive comments made during communication with buyers using an internal message.
Subsequently, Amazon sent an email to the seller stating:You have engaged in inappropriate or unethical behavior when contacting members of the Amazon community. This is a serious violation of our policy. Therefore, you will not be allowed to continue selling products on Amazon, and your products have also been removed from our website. We will discuss with you to resolve this issue, and during this period, your funds will be frozen in your account. If you have any outstanding orders, please arrange for shipment in a timely manner
Sellers have expressed their opinions on the incident one after another. Although most sellers sympathize with this, there are also some who believe that cursing is highly inappropriate.
sellerA: Amazon always freezes accounts at any moment, although it's not right for sellers to curse.
sellerB: Dude, the ban looks funny, but in fact, it's understandable.
sellerC: A daily ban technique.
sellerD: The risks on this platform are getting higher and higher, and the risks and benefits are not comparable to a few years ago. They are not as good as domestic Tmall or Pinduoduo. Once the seller is banned, they are basically destitute and bankrupt.
If there is a transaction, there will be communication, and if there is communication, there will be differences. Although the seller has been banned due to abusive behavior, which has caused sympathy among many sellers, we also need to understand that abusive behavior is indeed wrong.Sellers should have a positive attitude, comply with platform policies, and not be greedy for quick words, otherwise they can only bear the corresponding punishment on their own.
2Buyers Threaten Sellers' Children
There are not many cases of Amazon buyers and sellers falling in love and killing each other, but here comes the latest example. The editor saw it on the Amazon America forum,One seller roast that the buyer threatened his children.
The seller roast that he received a letter of threat from the buyer, cursing that my child was killed in the fire. He mentioned that the buyer also wrote a string of text, but due to Amazon platform reasons, some of the text is not visible, probably* * * Your * * * Company * * * You.
(Tuyuan Amazon Official Forum)
In fact, normally speaking, it is normal for users to feel a little emotional and want to roast when they buy unsatisfactory goods on e-commerce platforms. However, this buyer's approach has clearly crossed the moral bottom line and turned to cursing and attacking the seller's children.
Other sellers on the forum also felt aggrieved by the seller's experience.
sellerA: You didn't leave your home address on the platform, did you?
sellerB: Print out the threat letter. To be honest, this is a terrible move. If you are willing, you can choose to report it to the police, as there is his name and address.
There is also a sellerC said, 'We don't want to give Amazon this opportunity.',Buyers are accustomed to this behavior by Amazon!At least on a moral level, Amazon should be responsible for the behavior and behavior of its platform buyers. If similar things happen, we must expose them, and more exposure will attract Amazon's attention.
(Tuyuan Amazon Official Forum)
Overall, without discussing the attitude of Amazon platform towards such incidents, the opinions of platform sellers mostly refer this matter to the police for handling. Perhaps for these sellers, receiving a threatening letter is enough, but being threatened with children is indeed unforgivable.
As far as the editor is concerned, currently on domestic e-commerce platforms, consumers are unable to send language containing insults and threats when searching for products and communicating with online customer service. The system will automatically detect and block relevant content, let alone threatening other people's children.
We cannot know the exact reason why this Amazon buyer made such excessive remarks, but one thing is clear that sellers hope that Amazon can consider the seller's feelings while protecting the buyer's interests.
3Malicious complaint from buyer causing seller's link to be removed from stock
The disputes between buyers and sellers occur every day, although there is a saying thatCustomers are God, but there are always some unscrupulous consumers that sellers cannot love. Recently, another Amazon seller stated that,A buyer maliciously complained about their product, causing the product link to be removed from Amazon and causing significant losses to their business activities.
(Tuyuan Amazon Official Forum)
This person namedThe seller of "Sports_Discount" posted on the forum that a few days ago, a buyer called Amazon and threatened them with a refund on the grounds of complaining that they were selling counterfeit products. Sports_Discount sells sportswear and sporting goods, as their products are purchased directly from the brand or reputable suppliers, so there is no act of selling counterfeit goods. So, 'Sports_Discount' rejected the buyer's refund request.
Subsequently, the buyer complained about the order to Amazon,The product link for 'Sports_Discount' has been removed from the shelvesDaily operations have been greatly negatively affected. at present'Sports_Discount' has reported all relevant information to Amazon, but he believes that Amazon's existing policies are very unfavorable for him.
Under this post, many sellers are interested inThe experience of 'Sports_Discount' expresses sympathy.
sellerA: As long as you provide relevant evidence to prove that the product is not counterfeit, the product link will be restored, but it will take some time.
sellerB: For buyers who attempt to extort, I suggest that you report to the police and let them handle this matter.
sellerC: Unfortunately, Amazon's policies do not protect sellers from dishonest consumers.
Currently unclearHas the product link of "Sports_Discount" been appealed back? Even if the seller's link has been appealed back, the seller still needs to bear the financial losses caused by the link being taken off the shelves during this period.
The editor believes that the above examples are not an exception. Behaviors such as drilling loopholes to collect wool and using complaints to threaten profits are becoming increasingly prevalent, and there are even many consumers who can do even more outrageous thingsThe 'unreasonable' behavior of sellers paying the bill often results in their inability to do so. I hope that e-commerce platforms can comprehensively consider the interests and demands of both buyers and sellers when formulating relevant policies.