The biggest fear for online platform sellers is to return goods, and the Amazon platform is the same. No matter whether the seller chooses Amazon FBA to deliver goods or self delivered FBM, the seller's biggest headache is to return goods.
Of course, there are various reasons for returning goods. Some simply don't like it, and some are due to product quality problems. The common reasons for returning clothes are size problems, damaged product packaging, and the physical object does not match the picture.
What are the methods of self delivery FBM return
FBM returns are generally divided into three types. One is refund without return, which is generally the product price is not high, and the seller directly gives it to the customer;
Or it can be returned to the destination country. If the seller has an overseas warehouse abroad, it can also be returned to the overseas warehouse or a third-party overseas warehouse;
Returned goods to China are generally rare, because cross-border freight is generally high, which is not cost-effective for sellers, and the cost is particularly high.
Self deliveryHow to set the FBM return address
The seller usually uses self delivery FBM to deliver goods. If there is an overseas warehouse abroad, the seller can consider returning the products to the overseas warehouse. Generally, it is unrealistic to return the products to the domestic warehouse. The freight is usually higher than the price of the goods, which is not cost-effective.
Click the return request on the background home page;
Click Edit Return Settings;
Click Return Address Setting again;
Click Set Address and fill in the new address.
Blue Ocean Yiguan reminds the seller that all returns here will be sent to one address. If the seller has multiple overseas warehouses, it is necessary to set the addresses separately.
Is there a return fee for FBM returned apparel
Since the shipment of FBM return freight, Amazon announced a new policy on October 26, 2021. All the seller's FBM fashion product quotations will include free return information, that is, fashion products will be returned free of charge, including clothing, beauty shoes, etc. If there is a return, the seller needs to pay the return fee, and the seller cannot deduct the return freight from the refund.
If the self delivered FBM returns goods, the seller should weigh the advantages and disadvantages according to the product price to see if it is worth returning to the overseas warehouse. If the product price is too low to be cost-effective, the seller can give up directly. If the product is to be returned to the overseas warehouse, the seller should consider whether to send it to the overseas warehouse or directly send it back to the local place, and fill in the address directly.
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