In today's rapidly developing e-commerce, consumers' demands for express delivery services are also increasing.
According to the UK Consumer Agency《Which According to a survey, over half of British consumers experienced delivery issues during last Christmas, including delayed delivery, damaged or lost products, and so on. Some respondents also stated that they have received products they did not order.
Among these people, there are19% ofRespondents stated that theyencounterYesDelayed delivery of packagesThe situation,11%The interviewee stated that their package was left outside without any notification, and7% of respondents lost their packages directly.
The survey results indicate that in the past six months, approximately80% of British consumers have shopping online. Therefore, regardless of user satisfaction, the delivery volume of express delivery companies has not decreased.
《Which After questioning 4002 British citizens, the organization found that,One fifth of consumers say that if the seller collaborates with a delivery company they do not like, they will choose to give up the purchase.
In addition, the agency conducted a survey on the satisfaction of British consumers with several major courier companies.
Based on the above survey, we can see that British consumers have the highest satisfaction with Amazon Express, reaching as high as90%. Next are Royal Mail, DPD, Parcelforce, DHL, FedExHerm è s/My Hermesas well asYodel,Consumer satisfaction is respectively88%, 86%, 85%, 84%, 82%, 82%, and 80%.
Those who received it in the past six monthsYodelExpress delivery companyThe experience of the person delivering the goods is the worst. Especially,Many consumers expressed thatadoptYodel has difficulty arranging for redelivery,Onlyonly41% of people believe that this processyesgoodof.
A spokesperson for Yodelexpress:We are proud of the hard work and diligence of workers from all over the country and welcomeOurThe customer provides all feedback to support us in resolving the issueProblems that arise in the service. someIndependent review platformResearch resultsIt also indicates that,WejustIn terms of improving service levelsContinuouslyobtainNewProgress.”
In short, as an important part of improving consumers' shopping experience, sellers should also put more effort into logistics services.