Today, Dunhuang released a new announcement, saying that in order to improve the buyer's experience, ensure the competitiveness of the platform, and support the seller with the ability to fulfill the contract, the platform will launch the order transfer service（OTS), which is expected to be launched on January 4, 2022.
Dunhuang said that for more thanThe order that has not been delivered for 8 days will enter the transfer pool with the buyer's consent. If any seller claims the order, the original order will be cancelled; If no one claims, the seller of the original order can still deliver the goods according to the contract.
It is worth noting that only Polaris with excellent service scores and excellent sellers can accept orders. Sellers need to pay attention to such indicators as delivery time, delivery time, communication response time, dispute response speed, one-time settlement rate, etc. Dunhuang willThe evaluation results will be announced on the 5th, and the seller will be disqualified if they fail to meet the standards.
It is reported that the daily service score of Dunhuang Polaris service scoring system refers to the seller'sThe score obtained from the comprehensive evaluation of 90 day service capacity is calculated once a day. The daily service score consists of 5 service factors, 1 plus item and 1 minus item, with a full score of 100+10 points. The evaluation indicators include delivery time, delivery time, communication response time, dispute response speed and one-time settlement rate. The plus item is the DHLink utilization rate, and the minus item is the proportion of over delivery.
The specific constituent indicators of daily service points are as follows:
Daily service points（100 points)=delivery time (30 points)+delivery time (25 points)+communication response time (15 points)+dispute response speed (15 points)+one-time settlement rate (15 points)
Bonus items:DHLink utilization rate (10 points)
Subtract item: proportion of goods delivered beyond the lead time（10 points)
Polaris Service Scoring SystemService rating, that is, ranking the average daily service scores of each seller in the current month according to the seller's business category, and rating them as excellent, excellent, good and to be improved according to the ranking4 service levels. Sellers with different service levels enjoy different platform resources. The service level shall be assessed at the end of each month, and the assessment results shall be published on the 5th of the next month.
Specific requirements for service rating are as follows:
(The picture is from Dunhuang. com)
Order transfer service of Dunhuang Online this time（OTS), which not only supports high-quality sellers, but also reduces human resource consumption. It promotes the platform while improving consumers' shopping experience. It is believed that many platforms will be launched in the future.