Amazon's return policy is very friendly to buyers. Although it largely protects consumers' rights, it exploits platform vulnerabilities to engage in fraudThere are many "buyers", and the "generous" return policy has been roast by sellers. Recently, a seller who switched careers on eBay expressed regret for their decision,I shared my experiences on Amazon forum.
The seller has always been troubled by scammers and buyers, and thereforeEBay switched to Amazon in order to reduce this issue, only to discover that Amazon has larger vulnerabilities. The seller stated that when the buyer claims to have never received the product or requests a refund, and the seller provides evidence to appeal, they can win the lawsuit on eBay platform, while for Amazon, the result may not be certain.
The seller stated that,I recently sold oneThe product costs $900, but the buyer requests a return on the grounds that they no longer need it.According to Amazon's return policy, the seller can only accept this request, but the subsequent buyer did not return the productOpenedAtoZ claims that "it is different from the ordered product
The seller explained the situation through the seller's support and received a suggestion to appeal, but because the seller had a case, the appeal was rejected. In this case, the seller wants toSAFE-T filed a claim, but was informed that "orders with AtoZ claims do not meet the conditions for filing a claim (AtoZ claims can be appealed).
Through andUPS's contact informed the seller that the package was not returned, and the seller's support also stated that "most AtoZ claims grant the buyer the right to obtain their satisfaction". The seller's claim to UPS was also rejected because Amazon has imposed restrictions on the label and can only submit the claim to Amazon. In Amazon's appeal email, the seller was informed that“We suggest that you directly contact your courier”.
According to the seller,He isIn 2021, it generated sales of $500000,And we plan to double our sales this year, and Amazon is also a part of this plan, but we are not sure if we can achieve it now. Amazon did not provide support for this malicious claim, which made him feel helpless and felt that it was time to return againEBay is here.
Amazon adheres to the principle of customer first return policy, but it has to some extent harmed the interests of sellers. If this continues, it will only make more and more sellers feel cold.