Today, Amazon UK released a new announcement that it will update the customer return policy for international sales.
Amazon said that,fromFrom October 5, 2021,The new return policy applies toAll stores in Europe（I.eAmazon.co.uk、Amazon.de、Amazon.fr、Amazon.es、Amazon.it）The most favored nation sales partner who sells and fulfills orders from overseas customers。sellerAmazon must be provided with20 pounds/Default domestic return address for € 25 (including VAT) goods, or otherwise provide a non return refund for these goodsservice。
For example, ifsellerTo ship onAmazon. Orders received from outside Germany on de, and the goods are equal to or less than 25 euros (including VAT), or ifsellerstayAn order is received on Amazon.co.uk and the goods are equal to or less than £ 20 (including VAT), andsellerOrders from outside the UK are being fulfilled,beYou need to provide the UK default return address (or return refundservice）。
sellerDefault return address provided to AmazontakeUsed for all returns within Amazon's return policy，so thatGenerate Amazon prepaid return labels for customers (only applicable toAPRL registered seller) or unpaid address tag。At the same time, customers can return and refund goods through this address.
It is worth noting that,IfsellerThe store sold does not provide a default domestic return address, and Amazon will automatically representsellerFor all policies that meet the above thresholdProduct implementationReturn refund,andNo need to return items toseller。
Amazon said that,When calculating whether the returned goods have reached the threshold,AmazonWill considersellerProduct price (including VAT).AmazonCustomer returns that update the international sales policy and clarify that the freight does not consider the calculation threshold.But,Refunds processed for customerstakeInclude product price、VAT and freight paid by the customer (if applicable).Amazon reminds sellersCarefully review the updated plan policy，On the plan policy change pagetakeProvide the version for tracking the change of international sales customer returns.
In addition, Amazon said,IfsellerOne or more European stores where the product is sold do not have a default domestic return address,sellerYou can contact the international return providers listed on the service provider's web page, who may be able to help.andFor items that exceed the threshold,sellerThe domestic return address, return refund or prepaid return label shall be provided,sellerNothereforeCollect from customersadditionalcost.
Amazon updated its return policy to give customers a better consumer experience. However, the policy is too harsh on sellers. I believe that many sellers will cry and faint in the toilet……