these years,Retailers andlogisticsThe businessman has been working hardsatisfyconsumerSoaringYes, door-to-door deliveryServingdemand。Recently, however,Regional e-commerce parcel operatorsA survey by LaserShipThe results show that, online consumersMore biasedbyFaster logistics servicepay.
LaserShip commissioned Hanover Research to investigate more than 3000 consumers to understandepidemic situationHow their shopping behavior and preferences have evolved since the beginning.
according toLaserShipMeans, near60% of shoppers interviewedonceFor fasterlogisticsService payment, including69% for the next dayDa ServiceMore fees were paid. thisTo some extentReflectsepidemic situationThe impact on shopping behaviorJune 2020ofinvestigationMedium,have62%ofRespondents saidNever paid for urgent deliverytooFees.
LaserShipCorporateinvestigationresultIt also shows that consumers are still overwhelminglylikeHome delivery service instead of online purchase and in store pickup（BOPIS）And other forms of shopping。have89%InterviewedConsumers prefer door-to-door delivery rather thanBOPIS，This datathanIncrease by nearly 10% in 2020。
Moreover, these interviewed consumers said that,theyPrefer online shoppingSelect to provideprovide home delivery serviceService retailers.
LaserShipexpress, slowLogistics will seriously affectRetailer'son-lineBusiness.have73% of consumers consider fast delivery as online shoppingofcruxstandard，thisthanGrowth in 2020Has16%。
Consumer preferenceChoose to be able tofastRetailers delivering goods，Only onIn 2021,There is64% of consumersRefuse to try due to slow logisticsNew retailers,have54% of consumersthereforeChange retailers.
In this regard,Josh Dinneen, LaserShip's chief commercial officer, said，The epidemic situation has increasedShoppers are free to deliver goods quicklyserviceofPreference and dependence。Retailers shouldEstablish a flexible and flexible supply chain to meet the needs of consumersshoppingExpect and respondconsumerChanging shopping behavior toAttract moreCustomers and improveUser tobrandofLoyalty.