Introduction:Under the background of the rapid development of the tertiary industry and the continuous progress of science and technology, the state promotes and encourages enterprises to focus on their main businesses and separate non main businesses through policies. Therefore, more and more enterprises outsource services to improve efficiency and reduce costs. According to the data of the Ministry of Commerce, the scale of China's service outsourcing industry has continued to increase in the past five years. In 2019, the implementation amount of service outsourcing has exceeded 1 trillion, which confirms the trend of enterprises to strengthen their main business and attach importance to service outsourcing.
Catalyze the increase in demand for digital service outsourcing of enterprises
Under the background of the rapid development of the tertiary industry and the continuous progress of science and technology, the state promotes and encourages enterprises to focus on their main businesses and separate non main businesses through policies. Therefore, more and more enterprises outsource services to improve efficiency and reduce costs. According to the data of the Ministry of Commerce, the scale of China's service outsourcing industry has continued to increase in the past five years. In 2019, the implementation amount of service outsourcing has exceeded 1 trillion, which confirms the trend of enterprises to strengthen their main business and attach importance to service outsourcing.
This emergency event has brought a huge impact on enterprises that rely on traditional offline operation and management, which further shows the value of digital enterprise service products. Digital and information tools have become an important support for enterprises to resume production; In the future, enterprises will further accelerate the pace of digital transformation and upgrading, and apply digitalization to enterprise management, production and operation, so as to improve the flexibility of enterprise operation, build an agile physique, and enhance the ability to resist risks in the future.
Highlight 1: Remote office services help enterprises resume online work
The "home-based SOHO wave" against the background of the COVID-19 started a practice of universal telework. Enterprise level office service products quickly occupied the public's view. The demand for digital services such as various telework software and collaboration platforms grew by leaps and bounds. The data of the nail platform showed that on the first day of remote resumption, there were more than 10 million enterprises and about 200 million people working online at the same time.
Before that, manycompanyRelying only on traditional office software, it rarely tries new applications of various types in the enterprise office service field. This emergency has made many new applications in the office field "compulsory." Remote office related services have become a new demand of enterprises, effectively helping enterprises with remote collaboration, online operation management, and helping enterprises resume online work.
Highlight 2: enterprise travel service provides online and offline enterprise service closed-loop
With the acceleration of the resumption of work and production, the wave of remote office has returned to calm, and enterprises have begun to resume offline work in an orderly manner. However, at this stage, people still have some concerns about public transport travel. At this time, the enterprise travel service platform with the online car hailing attribute can provide a healthy, safe, convenient and independent ride experience to help enterprises protect the travel safety of employees and avoid health risks.
Compared with the traditional way of using cars for enterprises, enterprise travel service not only has the advantages of flexible use of cars and reducing the cost of purchasing and maintaining cars for enterprises, but also can realize the digitalization of enterprise travel management, improve the transparency of travel expenses, and improve the efficiency of financial bill review. Taking Didi Enterprise Edition as an example, enterprises using Didi Enterprise Edition at this stage have personally felt its important role in promoting the digital transformation of enterprises.
2、 Insight into enterprise travel service demand after resumption of work
The public's concept of safe and healthy travel has been enhanced
This epidemic is undoubtedly a nationwide health education, which urges people to pay more attention to their own health and that of their families. In the future, the concept of safe and healthy consumption will be more popular, and the demand for safe and healthy consumption will continue to increase. After returning to work, the preferred travel plan for staff commuting is self driving and online car hailing, and the one-way commuting time is mostly 0.5~1 hours; At the same time, employees are more confident in safe, healthy and independent travel modes such as self driving and online car hailing.
During the resumption of work, the enterprise has taken various measures to ensure the health and safety of employees, such asWuliangyeFor the group, lunch in the staff canteen on weekdays is distributed in the form of "college entrance examination", and meals are taken in different peaks; China Construction Eighth Engineering BureauinnovateNon sense temperature measurement is used to screen abnormal personnel, and UAV monitors workers to wear masks, etc. With the gradual acceleration of the resumption of work, the mobility of employees is increasing. Commuting is the safety and health hazard that the company and its employees are most worried about. Employees very much expect the enterprise to provide corresponding security for employees' travel, while some enterprises have provided corresponding travel security measures in response to employees' needs.
The enterprise's optimized travel management system is mainly reflected in the following two aspects: first, increase the special travel subsidies for employees, relax the financial reimbursement policy, and encourage employees to use private cars/taxis/online car hailing and other means of transportation to travel; The second is flexible attendance policy. It is recommended that employees travel in different peaks.
Various optimization measures of the enterprise highlight the concern of the enterprise for employees in special periods. However, peak shift travel, fixed shuttle bus and other travel modes cannot effectively meet the diversified space-time needs of employees. At this time, the advantages of enterprise travel service with online car hailing attribute are prominent. It can be customized according to the diversified travel scenarios of employees, such as Didi Enterprise. In addition, for those employees who do not own their own cars, Didi Enterprise Edition also supports employees in the same enterprise to carpool, which is convenient for employees in the same enterprise to help each other travel. At the same time, self driving employees can also use Didi Enterprise Edition to provide Didi hitchhiker services for employees in the same enterprise, taking multiple measures to effectively help enterprises solve the problem of safe and convenient travel in special periods.
The advantages of travel service of the enterprise are prominent, winning the reputation of enterprises and employees
For employees, the original advantage of enterprise travel service is that employees do not need to pay personal advance for their travel vehicles, which reduces the personal financial burden, and does not need to stick tickets, saving the reimbursement process time. During the special period of the epidemic, the enterprise travel service won the trust of the enterprise staff by virtue of independent space, safe and healthy environment, professional services and convenient and efficient experience.
Based on the above advantages, enterprises and employees have a high willingness to recommend and continue to use enterprise travel services. From the perspective of enterprise executives, their willingness to recommend enterprise travel services is very high, and only 3% of them have low willingness to recommend; From the perspective of employees, about 43.6% of employees hope that the enterprise will continue to use enterprise travel services in the future. On the whole, users of enterprise travel services are willing to use and recommend them.
3、 Prospects for the future development of enterprise travel services
Outlook 1: Cut down the complexity and simplify, improve the operation efficiency of enterprises
There is no reimbursement for employees' business travel. The enterprise travel service integrates the enterprise and employees, simplifying the financial process.
Enterprise travel service, employee travel, enterprise unified settlement, employee travel without personal advance, no reimbursement process, while simplifying the financial audit, so that employees can focus more on the main business and improve work efficiency; The special survey on enterprise travel services during the epidemic situation of iResearch also further confirmed this point. "Enterprise travel services, corporate payment, no reimbursement" showed high employee satisfaction.
Outlook 2: Enterprise travel data, more transparent cost management
Online travel management, insight into details, cost reduction and efficient travel.
The enterprise travel service platform integrates core technologies and data resources to make enterprise travel data, online travel, more standardized expense management, and clear expenditure. The enterprise car consumption is clear at a glance, which effectively helps enterprises reduce illegal reimbursement, control costs as a whole, and provide support for high-level decision-making.
At the same time, the enterprise travel service platform integrates the data of enterprise vehicles, presents enterprise vehicles in a panoramic way, analyzes travel time, location, mileage and other dimensions from multiple perspectives, identifies and summarizes employees' business travel habits, better serves employees, and provides basis for administrative planning.
Taking Didi Enterprise Edition as an example, we focus on the data dimension that enterprises pay most attention to, fully meet the data needs of multiple departments such as finance, audit, administration, human resources, and procurement, and generate a composite analysis report with one click, making enterprise travel management efficient and transparent.
Outlook 3: Provide large travel ecological collaborative services for enterprises
The enterprise travel service and airport wine service develop together to form a large travel ecology.
In the future, with the continuous development of technology, the enterprise travel service will become more intelligent, the boundary of the enterprise travel service industry will continue to expand, and it will develop in coordination with the airport wine service, forming a large travel ecology; Even the machine wine service will be incorporated into the business field of enterprise travel service, so as to better share data; As a result, customers of enterprise travel services will enjoy more convenient services. The integrated booking of aircraft, wine and vehicles will be able to obtain the best scheme of personalized recommendation, providing more refined services for enterprise travel vehicles.
For details, please refer to the report "Insight into Enterprise Travel Service Demand after Resumption of Work".